RETURN & REFUND POLICY
Return & Refund Policy
We want you to love what you receive. If something is not right, we are here to help.
Returns
We accept returns within 14 days of delivery for items that are:
- Damaged or defective upon arrival
- Significantly different from the product description
To be eligible for a return, items must be unused, in their original condition, and in original packaging. Please photograph any damage immediately upon receipt.
Non-Returnable Items
The following items cannot be returned:
- Made-to-order or artist-commissioned pieces
- Items marked “Final Sale”
- Items that have been used, altered, or damaged after delivery
How to Request a Return
- Email us at ranpeiling710@gmail.com within 14 days of receiving your order
- Include your order number, a description of the issue, and photographs
- We will respond within 2 business days with return instructions
Return Shipping
- Damaged or defective items: We will cover return shipping costs
- All other returns: Return shipping is at the buyer’s expense
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are processed within 5–7 business days to your original payment method. Please note that original shipping fees are non-refundable.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return your original order and place a new order.
Damaged in Transit
If your order arrives damaged, please photograph the damage and the packaging immediately and contact us within 48 hours of delivery. We will arrange a replacement or full refund.