SHIPPING POLICY
Shipping Policy
Processing Time
All orders are processed within 3–5 business days. For made-to-order or artist-edition pieces, processing may take 7–14 business days. You will be notified by email once your order has shipped.
Shipping Methods & Estimated Delivery Times
| Destination | Standard | Expedited |
|---|---|---|
| United States | 10–18 business days | 5–8 business days |
| United Kingdom | 10–16 business days | 5–8 business days |
| Europe | 10–18 business days | 6–10 business days |
| Australia & NZ | 10–16 business days | 5–8 business days |
| Canada | 12–20 business days | 7–10 business days |
| Rest of World | 14–25 business days | 7–14 business days |
All orders are shipped from China via DHL, FedEx, SF International Express, and other major carriers, with full tracking provided.
Shipping Rates
- Orders over $200: Free worldwide shipping (standard)
- Orders under $200: Calculated at checkout based on weight and destination
- Expedited shipping: Available at checkout for an additional fee
Customs, Duties & Taxes
International orders may be subject to import duties, customs fees, and local taxes upon arrival. These charges are the responsibility of the buyer and are not included in your order total. We recommend checking with your local customs authority before placing an order.
All packages are declared at their full purchase value. We do not mark packages as “gifts” or under-declare values.
Tracking
A tracking number will be emailed to you once your order ships. Please allow 24–48 hours for tracking information to update after dispatch.
Lost or Delayed Packages
If your order has not arrived within the estimated timeframe, please contact us at ranpeiling710@gmail.com. We will investigate with the carrier and work to resolve the issue as quickly as possible.